Massimo Basin

Karen, Just a note of thanks for your assistance yesterday (Thursday). I don’t think there was any way you were going to let me go without doing whatever you could to help out. I don’t see that a lot these days in the customer service space. Maurice came around and fixed things for me without a fuss.

Well you did it! “You will be impressed” is a challenging motto to live up to and I readily admit that we have been. Your planning for our bathrooms and toilets was responsive to our needs and the organization and workmanship in delivering them was most impressive in every respect. The effect has been transformational. What was decrepit and depressing now shines and uplifts.

Hi Brett, just a quick note to let you know I was very impressed with the service I received from Potters, all were very professional, arrived on time and were genuinely nice people. Karen was particularly helpful on my two visits to your showroom and was very knowledgeable and pointed me in the right direction. Although my job was not a large one, I felt I received the same quality of ‘customer service’ and attention as someone who was having a complete bathroom renovation. I would have no hesitation in recommending your company to others.

When looking to renovate our ensuite we approached four different suppliers. Potters provided great advice from the start, advising on the implications and cost of our preferences rather than just saying it wasn’t possible, and offering design alternatives that would achieve our desired results. In addition their showroom provided fitting options and story boards to help us reach decisions, save time and provide confidence in our choices. Given their openness on design options, willingness to deliver what we were after, ability to organise supply of fittings from whichever supplier we chose and their competitive price we were very comfortable in choosing them ahead of others. Work was started on and to time. Everyone involved was respectful of our property and personal needs. The quality of work was very good and the minor touch ups were performed quickly and without question. In the end we are extremely satisfied with the renovation and would certainly contact Potters for any future renovation.